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Return and Refund Policy - 2ambale 

Effective Date: 06 / 14 / 2020

Thank you for choosing to shop at 2ambale, our online marketplace. We strive to provide you with the best shopping experience possible. However, we understand that there may be instances where you need to return or seek a refund for a product or service. This Return and Refund Policy outlines the guidelines and procedures to ensure a fair and smooth process.

  1. Returns

1.1. General Eligibility:

1.1.1. To be eligible for a return, you must request the return within 24 hours of receiving the goods. Requests made after this period may not be accepted.

1.1.2. The goods must be returned in the same condition as they were received, with all tags intact and not tampered with.

1.1.3. In cases where a buyer requested the wrong size, they will be responsible for the delivery charges incurred for the return.

1.2. Return Process:

1.2.1. To initiate a return, you must contact our customer support team within 24 hours of receiving the goods. You can reach out to us through +256 700174997 by call or WhatsApp providing the order details and a clear explanation of the reason for the return.

1.2.2. Our customer support team will guide you through the return process, which may include providing additional information, photographs, or any other relevant evidence to support your claim.

1.2.3. Once your return request is approved, we will provide you with a return authorization, along with instructions on how to ship the product back to the seller. It is your responsibility to package the product securely to avoid damage during transit.

1.2.4. You must ship the product back to the seller within [number of days] days of receiving the return authorization. Failure to do so may result in the rejection of your return request.

1.2.5. If the seller made a mistake and packed the wrong size or product, the seller will be responsible for all costs associated with the exchange to provide you with the correct order.

1.3. Return Conditions:

1.3.1. The goods must be returned in the same condition as they were received, with all tags unaltered and intact.

1.3.2. Any damage caused by improper handling, misuse, or negligence on the buyer's part may void the eligibility for return.

1.3.3. Customized or personalized products may not be eligible for return unless they are defective or damaged.

  1. Refunds

2.1. General Refund Policy:

2.1.1. Refunds will be processed within 7 days from the day a request is made and approved by our customer support team.

2.1.2. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon by the buyer and seller or as determined by our customer support team.

2.2. Refund Exceptions:

2.2.1. A full refund will be made only in scenarios where the seller was at fault, such as packing the wrong size or product.

2.2.2. Services, digital products, or downloadable content may not be eligible for refunds unless explicitly mentioned on the product or service page.

  1. Disputes and Resolution

3.1. In the event of a dispute between the buyer and seller regarding a return or refund, we encourage both parties to engage in open and constructive communication.

3.2. If the buyer and seller fail to reach an agreement, please contact 2ambale support for assistance in resolving the matter.